Terms and Conditions

Please read these Terms and Conditions carefully.

BY ACCESSING, using any part of OUR WEBSITE OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THIS DOCUMENT. IF YOU DO NOT AGREE TO ALL OF THESE TERMS and conditions, DO NOT USE OUR WEBSITE OR OTHER PRODUCTS OR SERVICES RELATED TO IT.

DISCLAIMER

To the maximum extent permitted by applicable law, nothing in this document will:

• limit or exclude your liability or misinterpretation of the information presented on the website;
• limit any of your liabilities in any way that is not permitted under applicable law;

The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph;

(b) will govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer.

OVERVIEW

This website is owned and operated by Responsible Tourism Institute Throughout the site, the terms "we", "us", "us", "RTI", "ITR" and "our" refer to Responsible Tourism Institute RTI offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, customers and/ or contributors of content.

The present Terms and Conditions are to be viewed, together with our Privacy Policy document.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If you access part or all of our services through an offer, the acceptance of this offer is equally and expressly conditioned to these Terms and Conditions.

Any new functionalities or tools which are added to the online platform Biosphere shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

CHAPTER 1 – TERMS OF THE WEB BIOSPHERE SUSTAINABLE

By agreeing to these Terms and Conditions, you declare that your age at the time of using our products allows you to use our services with full capacity, in accordance with your national legislation, either because you are of legal age, because you are below the legal age but your national personal legislation allows it or because you are an emancipated minor according to the legislation, provided you have not been declared incapable or that your legislation does not go against the public order established by the Spanish legislation in force in this regard.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

It must not transmit worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

CHAPTER 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card / PayPal information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. If you want to know more about the treatment of your information and the privacy of them, you can consult our Privacy Policy.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

CHAPTER 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

CHAPTER 4 – MODIFICATIONS TO THE SERVICE AND PRICES

While we may communicate changes in the prices of our products to our customers, the prices of our visible products in our website may be subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

CHAPTER 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. We have made every effort to display as accurately as possible the products that appear on this site. We cannot guarantee that all our products and services are accessible from any place, being able given the online nature of some of them, not being able to function correctly in certain geographical locations.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer can also be affected in case that any product or service is discontinued at any place or time, without being responsible to you or any third part for any modification, price change, suspension or interruption of the Service.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

CHAPTER 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed fraudulently.

Likewise, we reserve the right to penalise purchases made by means of payment other than the payment gateway enabled on the platform, provided that the conditions of use of the requested payment method are not met. In the case of payment by bank transfer, if the subscription code provided is not used in due time and form, we reserve the right to take the necessary measures to proceed with the reimbursement and the corresponding penalty for the technical-administrative procedures derived from the same.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

CHAPTER 7 – ACCESS TO THIRD PARTIES

We may provide you with access to third-party our online tools.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools.

Any use by you of tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

For the execution of services derived from the services contracted through promotions, prizes or other types of third party bonuses such as links to administrations, destinations, associations, federations, groups or similar, you know and accept that the data included in your profiles (such as company name, email, etc.) may be communicated to the clients to whom you are linked. If you want to know more about our Privacy Policy, you can consult our Privacy Policy. If you want to know more about our Confidentiality Policy, you can access to our Confidentiality Policy.

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

CHAPTER 8 – THIRD PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

The following organizations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors;
• Systemwide Accredited Businesses.

These organizations may link to our home page, to publications or to another website information as long as the link:

• is not in any way misleading;
• does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services;
• fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations: commonly-known consumer and/or business information sources such as Chambers of Commerce, dot.com community sites, associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; educational institutions and trade associations;

We will approve link requests from these organizations if we determine that:

(a) the link would not reflect unfavorably on us or our products and services (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link);

(b) the organization does not have an unsatisfactory record with us;

(c) el beneficio para nosotros de la visibilidad asociada con el hipervínculo supera su ausencia;

(d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@biospheretourism.com . Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name;
• By use of the uniform resource locator (web address or URL);
• By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.

The use of the logo or any of the brands of the Biosphere Responsible Tourism or other associated illustrations to link a trademark license agreement will not be permitted, except with express consent. Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website. If you want to know more about our brand image, please consult our Brand Image Manual.

Reservation of Rights.

Nos reservamos el derecho en cualquier momento y a nuestro exclusivo criterio de solicitarle que elimine todos los enlaces o cualquier enlace particular a nuestro sitio web. Usted acepta eliminar de inmediato todos los enlaces a nuestro sitio web cuando así lo solicite. También nos reservamos el derecho de modificar estos Términos y Condiciones y su política de vinculación en cualquier momento. Al continuar enlazando a nuestro sitio web, usted acepta estar sujeto y respetar estos términos y condiciones de enlace.

Removal of links from our website.

Si encuentra cualquier enlace en nuestro sitio web o cualquier sitio web vinculado objetable por cualquier motivo, puede contactarnos. Nosotros consideraremos solicitudes para eliminar enlaces, pero no tendremos la obligación de hacerlo o responderle directamente. Si bien nos esforzamos por garantizar que la información en este sitio web sea correcta, no garantizamos su integridad o exactitud; ni nos comprometemos a garantizar que el sitio web permanezca disponible o que el material en el sitio web se mantenga actualizado.

Content Liability.

We shall have no responsibility or liability for any content appearing on your website in the event that we have been linked from it. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

CHAPTER 9 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

We have a Cookies Policy. A cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way you use your computer, they can be used to recognise the user. The user's browser memorises cookies on the hard disk only during the current session, occupying minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most cookies are deleted from the hard drive at the end of the browser session (so-called session cookies).

Most browsers accept cookies as standard and, independently of them, allow or prevent temporary or stored cookies in the security settings.

Without your express consent -by activating cookies in your browser- BIOSPHERE SUSTAINABLE will not link in the cookies the stored data with your personal data provided at the time of registration or purchase.

What types of cookies does this website use?

- Technical Cookies: These are those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it such as, for example, control traffic and data communication, identify the session, access parts of restricted access, remember the elements that make up an order, make the buying process of an order, make the application for registration or participation in an event, use security features while browsing, store content for broadcasting videos or sound or share content via social networks.

- Personalisation cookies: These cookies allow the user to access the service with some predefined general characteristics depending on a series of criteria in the user's terminal, such as the language, the type of browser used to access the service, the regional configuration from which the service is accessed, etc.

- Analysis cookies: These are cookies that are either processed by us or by third parties and allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, your browsing on our website is analysed in order to improve the range of products or services that we offer.

- Advertising Cookies: These are those that, either processed by us or by third parties, allow us to manage as effectively as possible the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the service requested or to the use you make of our website. To do this we can analyse your browsing habits on the Internet and we can show you advertising related to your browsing profile.

- Behavioural advertising cookies: These cookies allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the editor has included on a website, application or platform from which the requested service is provided. These cookies store information on user behaviour obtained through continuous observation of their browsing habits, which allows a specific profile to be developed in order to display advertising based on the same.

Third-party cookies: The BIOSPHERE SUSTAINABLE website may use third-party services that, on behalf of BIOSPHERE SUSTAINABLE, collect information for statistical purposes, for the use of the Site by the user and for the provision of other services related to the activity of the Website and other Internet services.

In particular, this website uses:

• Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. In order to provide these services, they use cookies to collect information, including the user's IP address, which will be transmitted to, processed and stored by Google on the terms set out on the Google.com website. Including the possible transmission of such information to third parties for reasons of legal requirement or where such third parties process the information on Google's behalf.
• Add this connects people to content and enables marketers to develop more personal and effective relationships with their current and future customers.

CHAPTER 10 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product or services descriptions, pricing, promotions, offers, characteristics of the product or service and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel products or services if any information in the Service or on any related website is inaccurate at any time without prior notice.

No asumimos ninguna obligación de actualizar, modificar o aclarar la información en el Servicio o en cualquier sitio web relacionado, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

CHAPTER 11 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any law; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of our products or services or any related website for violating any of the prohibited uses.

CHAPTER 12 – REQUIREMENTS AND VERIFICATION TO SUBSCRIBE TO OUR SERVICES

The annual subscription to our platform is valid on a limited, non-exclusive and revocable per entity on an individual basis without being subject to transfer. The subscription to RTI services does not include the typology of business group or chain, and each entity of a group or chain must subscribe under the typology that applies to it, guaranteeing that each entity of the group or chain that wants to make use of the licenses and services of RTI enjoys its own individual and non-transferable subscription. The service will remain in force as long as Responsible Tourism Institute or the subscriber does not terminate the service.

Responsible Tourism Institute reserves the right to provide services if the subscription of the entity made by the subscriber does not comply with the conditions established for its type of company. Likewise, Responsible Tourism Institute reserves the right to terminate or suspend access to the subscription service if the requirements detailed above are not met. You agree to respect the guidelines, terms and conditions of Biosphere Responsible Tourism S.L and not to use the content of the subscription, nor any part of the services that it may include that is not permitted in these terms.

CHAPTER 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our products and services will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of our products and services will be accurate or reliable.

You agree that from time to time we may remove the access to our products and services for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, our products and services is at your sole risk. All products and services delivered to you are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall the Responsible Tourism Institute, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the products or service using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Subject to applicable law, you agree that your sole and exclusive remedy for any problems or dissatisfaction with the Responsible Tourism Institute Service is to discontinue using the Responsible Tourism Institute Service. You further agree that Responsible Tourism Institute has no obligation or liability arising from any third party applications or content made available through the Responsible Tourism Institute Service, your sole and exclusive remedy, as it relates to Responsible Tourism Institute is to discontinue using such third party applications.

In no event shall Biosphere Responsible Tourism S.L, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers or licensors be liable for any indirect, special, incidental, punitive, exemplary or consequential damages; any loss of use, data, business or profits, direct or indirect, in all cases arising out of the use of or inability to use the Responsible Tourism Institute services. L. Any liability we may have for losses suffered by you will be strictly limited to losses that are reasonably foreseeable.

Any claim must be commenced by filing a claim within ONE (1) YEAR from the date on which the party asserting the claim first becomes aware, or should have first become aware, of the act, omission or default giving rise to the claim; and no remedy shall be available for any claim not asserted within such period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest period permitted by applicable law.

Responsible Tourism Institute and all Biosphere business units reserve the right not to recognise those Biosphere certification and/or commitment badges awarded to company profiles that do not comply with the terms and conditions established in this document for their subscription. The subscribing company is responsible for the use it makes of the distinction materials available for download on the Biosphere platform, accepting the following conditions with the use of the service:

• To keep the certification and commitment materials up to date, without compromising the source codes that guarantee the traceability of metadata and real-time information on their validity.
• Do not use materials from third party entities for untruthful communication of the status of the company in question, which must be correctly subscribed to Biosphere.
• Not to make use of Biosphere brand image materials not officially received without prior authorisation from Biosphere's official channels and departments.
• In the case of entities subscribed to Biosphere under the typologies "Travel Agencies" and "Tour Operators", the distinctive signs of commitment and Biosphere certification that they may hold, make reference to the business activity of the business unit, not being able to use the materials of distinction for a communication of their packages or travel products as "Biosphere committed" or "Biosphere Certified". Under no circumstances shall the certification of this type of company make any allusion to the fact that any of its travel packages or products marketed as tour operators are certified by Biosphere.

CHAPTER 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Responsible Tourism Institute and our platform, delegations, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

CHAPTER 15 – SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

CHAPTER 16 – TERMINATION

Upon the termination of the obligations and responsibilities of certain parties incurred in certain products or services, the effective date and the application of the provisions of these Terms and Conditions for the completion of all fines.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our products and services (or any part thereof).

CHAPTER 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

The ambiguities in the interpretation of these Terms and Conditions will not be construed against the editor.

CHAPTER 18 – GOVERNING LAW

In order with the provisions of Regulation 593/2008 on the law applicable to contractual obligations (Rome I), these Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the European Union (EU) and subsidiarily in the absence of specific legislation of the European Union, they will be interpreted and governed in accordance with the Laws of the Kingdom of Spain.

CHAPTER 19 – THE CASE OF CONTROVERSY

In the case of controversy regarding compliance with privacy policies, the parties expressly and irrevocably submit to the jurisdiction and competence of the courts of first instance located in Santa Cruz de Tenerife, Spain, waived, from now on, to the jurisdiction that, by reason of their present or future domicile, could correspond to them.

The Responsible Tourism Institute may terminate these Terms, including any additional terms and conditions incorporated herein, or suspend your access to its services at any time if we believe that you have breached any of these Terms, if we cease to provide the Biosphere Responsible Tourism S.L Service or any material component thereof on reasonable notice, or if we believe it is necessary to comply with applicable law.

In the event that either you or The Responsible Tourism Institute terminate these Terms, or in the event that The Responsible Tourism Institute suspends your access to its services, you agree that The Responsible Tourism Institute, subject to applicable law, shall have no liability to you and, except as expressly provided in these Terms, The Responsible Tourism Institute will not refund any amounts paid by you. You may terminate these Terms at any time, in which case you may no longer access or use Responsible Tourism Institute services. If you wish to find out how to terminate your Biosphere Sustainable account, please use the Customer Service resources.

The sections of this document, as well as any other clause of these Terms that, explicitly or by their nature, must remain in force even after the termination of these Terms, shall remain in force.

 

CHAPTER 20 – RETURNS POLICY

This returns policy applies in addition to statutory rights of withdrawal and does not affect these rights in any way. Your statutory rights of withdrawal are set out below.

To exercise your rights under our Returns Policy, you must inform us of your decision within 14 calendar days of the purchase of your annual subscription to our services. Where the return request is timely and satisfactory, we will credit you the full amount you paid, and you will receive a refund within 14 working days.

All refunds will be made to the same account and by the same payment method used for the purchase. To request a refund, you must send your query to info@biospheretourism.com, identifying the data necessary to verify your order number and transaction associated with the purchase, which will be required by our teams to carry out the appropriate steps for the refund.

Ineligible subscriptions.

Subscriptions that have been used on at least 1 day of services are not eligible for returns or refunds under this Return Policy; unless otherwise provided by law or by a specific offer, all purchases of subscriptions that have actually been used in the system are final and non-refundable under this Return Policy.

Statutory Right of Withdrawal.

If you are a consumer, you have a statutory right of rescission. A consumer refers to all natural persons who enter into a legal transaction for purposes that are predominantly outside their industry, business or profession. You can request more information about your statutory right of withdrawal and how to exercise it at info@biospheretourism.com.

Payments to User.

If we are required to pay you any amount, you must promptly and accurately provide the Biosphere team with all the information we request to get it to you. Except for payments made in accordance with the Refund Policy section above, or those arising from the exercise of your statutory termination rights, the User is responsible for any taxes and charges incurred as a result of the payment of such amount. Similarly, the User must comply with any other conditions applicable to the right to receive any payment. If we mistakenly make a payment to you, we reserve the right to reverse or demand a refund from you at any time within one year (365 days) from the date on which the improper payment was incurred. In accordance with these terms and conditions to which you agree, you will cooperate with us in our efforts in this regard. We also reserve the right to reduce the payment in your favor without prior notice whenever it is necessary to adjust any previous overpayment.

CHAPTER 21 – FINAL PROVISIONS I

In general, the Responsible Tourism Institute will not communicate this personal data to third parties, with the exception that the provision of a service implies the need for a contractual relationship with a person in charge of processing and this is strictly necessary to manage and maintain the relationship between the user and the aforementioned company, with express authorization by the user. We inform you that we have contractual relationships with the following companies of the same business group, therefore, it is necessary that these companies have access to your personal data to adequately perform the obligations emanated from the subscribed contract:

• Biosphere Responsible Tourism
• Biosphere Experience S.L.

Both entities share the same address:

C/La Rosa 1, 1

38002, Santa Cruz de Tenerife, Canary Islands, Spain.

This will be done only during the time necessary to enable the execution of the contract of commission, and under the same conditions and with the same responsibility that is required of the responsible party.

Once the order has been finalized, the person in charge of the treatment will return the Personal Data to the Responsible Party and will delete any copy of it that is available.

On the other hand, only the third parties with whom the Responsible Tourism Institute has a legal or contractual obligation with, will have access to this personal data, which include, for example, the Ombudsman and Judges and Courts interested in the procedures related to the presented claims.

CHAPTER 22 – FINAL PROVISIONS II

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

These Terms and Conditions shall constitute the entire agreement between the parties in relation to the subject matter.

The information on the website can only be viewed and printed for personal, non-commercial use.

CHAPTER 23 – CONTACT INFORMATION

Questions about the Terms and Conditions should be sent to us by letter to the following addresses:

Biosphere Responsible Tourism

C/ La Rosa, 1,1

38002 S/C de Tenerife

NIF: G81709842